Yes, we do, and it’s included with all plans.
From PERFORMbasic on up we offer ticket-based email support where you can send a support email from your favorite email client that automatically opens a thread-based discussion.
Your support email thread represents a complete record of what went wrong and what it took to fix it. It allows any one of our team members to solve your problem without repeating the same questions or steps, and it enables us to monitor how quickly we’re responding to support issues.
Ticket-based email support means that we won’t lose track of solving your support problem and making you happy.
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